Masterclass: Making Improvements Stick
Monday 13 May 2019
De Vere West One Conference Centre, London
Attending this workshop will give you understanding and practical tools to help you achieve national, regional, organisational and team improvement objectives including CQUINS & QIPS.
Healthcare practitioners are under pressure to deliver high quality, safe services as well as to save money and time. Delivering healthcare services is complex, often involving many partners and organisations. Sometimes, when things go wrong, we focus on the limitations of human behaviour. And yet most often things go right because of the humans involved.
This programme gets to the heart of these challenges through applying insights about the ways we behave so that improvements can be tried, tested and sustained over time. You will gain greater understanding of human behaviour and how you can bring those insights to systematically improve the care you and you team provide.
The course combines evidence-based insights from human behaviour with quality improvement methodologies to give delegates the tools they can use again and again to drive improvement.
- Greater Understanding of key concepts in human factors
- Model for understanding multiple contributory factors to slips, trips and errors
- Ability to describe why human behaviour is essential to sustainable improvement
- Tools and techniques for generating improvement
- Deeply practical progress on your improvement priorities
- Clearly articulated problem statements and aims for your priority improvement areas
- List of change ideas suitable for your priority improvement area
- Tools you can use again and again on a variety of different problems
The conference is facilitated by: Heather Shearer, PhD.
Heather is an expert in patient safety, quality improvement and human factors: leading, inspiring and developing others to make step change improvements to patient experience at local, regional and national levels. She works alongside staff in a wide variety of roles across the health and care system.