Skip navigation

Terms and Conditions

The conference fee includes lunch, coffee, tea and other refreshments, and a copy of the conference handbook.

Confirmation of your booking

We will confirm your booking by email. If you prefer confirmation by post please let us know by calling us or sending an email.

If you are paying by credit card we will send you confirmation of your place 3-5 working days from receipt of your booking.

Please contact us if you have not received confirmation in writing 7-10 days after submitting your booking form.

Hotel accommodation

This is not included. An accommodation booking form, listing a range of hotels close to the venue, will be included with the confirmation of your place at the conference.

Directions and a map for the venue will also be included with your confirmation.


Substitute delegates are welcome at anytime. Just let us know who they are, and who they are replacing: call us or email.


A refund, less a 20% administration fee, will be paid if a cancellation is received, in writing, at least four weeks before a conference. We regret that cancellations after this time cannot be refunded, and that a refund for failure to attend a conference cannot be made. Credit card refunds will only be made to the card in which the original payment was taken.

On completion of the online booking form or signing of the paper booking form the delegate and their supporting organisation are liable for the fees for the conference subject to our cancellation terms. Should the individual delegate leave the organisation the responsibility for payment is with the employing organisation at the time the booking form was signed.

Dietary Requirements

Please let us know if you have any special dietary requirements by contacting one of our Conference Team using the details in Contact Us.

Access Requirements

We would like all of our delegates to fully participate in the conference so please let us know if you have any special access requirements: contact one of our Conference Team using the details in Contact Us.

Special Offers and Discounts

Discounts are not valid in conjunction with any other offer from Healthcare Conferences UK or the HC-UK Conferences group (including the credit card discount) and are for new bookings only, we are unable to offer refunds on booked places. Bookings are subject to payments made, strictly 30 days from date of invoice. Promotional discount codes cannot be used for the purchase of conference handbooks/material. Discounts are not available to commercial organisations.

Terms and Conditions - Website

By accessing, using or downloading materials from the HC-UK Conferences Ltd website, you agree to the following:

Copyright Information

Copyright and all other intellectual property rights, in the material available at this site, is owned by HC-UK Conferences Ltd and its clients/suppliers and may only be used in the ways described in this legal notice.

Except as otherwise indicated on this Web Site you may view, or download and print copies of documents and graphics from this Web Site provided that:

    1. the material is used solely for research, personal or non-commercial purposes;

    2. the material is not modified or altered in any way; AND

    you do not remove any part of this legal notice

All rights, title and interest not expressly granted are reserved.

Trademark Information

All company, product or service names referenced in this Web Site are used for identification purposes only and may be trademarks of their respective owners. HC-UK Conferences Ltd and its clients trademarks may be used only with permission from HC-UK Conferences Ltd and its clients.

Trademarks referenced in this Web Site include but are not limited to:

HC-UK Conferences Ltd trademarks:
HC-UK Conferences Ltd
Healthcare Conferences UK Ltd
Social Care Conferences UK Ltd

Third Party Trademarks:
All other brands and names are property of their respective owners.

Links to Other Sites

Links connecting this site with other sites are for convenience only and do not mean that HC-UK Conferences Ltd endorses or approves those other sites, their content or any changes and updates to such sites.

Feedback/Privacy/Confidential Information

Except as expressly provided, any non-personal information or material sent to HC-UK Conferences Ltd will be deemed NOT to be confidential. By sending HC-UK Conferences Ltd any non-personal information or material, you grant HC-UK Conferences Ltd an unrestricted, irrevocable perpetual licence to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that HC-UK Conferences Ltd is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicise the fact that you submitted materials or other information to us unless: (a) you grant us permission to do so; (b) we first notify you that the materials or other information you submit to a particular part of a site will be published or otherwise used with your name on it; or (c) we are required to do so by law.

HC-UK Conferences Ltd Online Privacy Statement

Warranties and Disclaimers

Except as expressly provided otherwise in an agreement between you and HC-UK Conferences Ltd all information and related graphics contained on this web site are provided "as is" without warranty including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, titale and non-infringement of third party intellectual property rights.

In no event shall HC-UK Conferences Ltd be liable for any direct, indirect, incidental, special or consequential damages for loss of profits, revenue or use incurred by you or any third party, whether in action in contract, tort, or otherwise, arising from your access to, or use of, this web site. HC-UK Conferences Ltd make no representations about the suitability, reliability, or timeliness, and accuracy of the information and related graphics contained on this web site. HC-UK Conferences Ltd reserves the right to make improvements, changes or updates to this web site at any time without notice.

Governing Law and Jurisdiction

This Web Site (excluding linked sites) and are controlled by HC-UK Conference Ltd from its offices within the United Kingdom. The interpretation, construction and effect of this Legal Notice and Disclaimer shall be governed and construed in all respects in accordance with the Laws of England. You and HC-UK Conferences Ltd also agree to submit to the exclusive jurisdiction of the English Courts.

If you do not agree with these terms, do not use this site or download any materials from it.

    TwitterOur Tweets

    RT @katemasters67: Well done Bristol Uni for asking all students for permission to contact an ‘adult’ if the young person is mentally or p…

    RT @paulscates: Enjoyed chairing today's NHS Complaints Summit. Excellent and informative speakers, hugely interesting case studies which…

    RT @startle65: Great idea for other organisations @AAGBI led the way with parent/baby rooms @NHSPracHealth

    RT @lucyjwarner: @doc_bipolar @HCUK_Clare @anxious_doctor Yes we have this set up. Just speak to Clare or I or anyone wearing a blue helper…

    RT @doc_bipolar: I like the idea of a “Safe space” at conferences. A quiet place for people like me with anxiety to retreat to if needed ra…

    RT @PHSOmbudsman: If you were at the HC-UK #NHSComplaints Summit today and would like to know more about the Ombudsman's Principles for Rem…

    RT @StrivsMiller: Dreading the role play session at #NHSComplaints but it was brilliant @playoutlimited. It helps to have professional acto…

    RT @subodhdave1: @HCUK_Clare @PHSOmbudsman @NHSResolution @rcpsych @PatientsAssoc @VoiceAbility @PEN_NEWS @asgbi @DrUmeshPrabhu @NHSAdvocac…

    RT @DrUmeshPrabhu: @subodhdave1 @HCUK_Clare @PHSOmbudsman @NHSResolution @rcpsych @PatientsAssoc @VoiceAbility @PEN_NEWS @asgbi @NHSAdvocac…

    RT @DrUmeshPrabhu: @subodhdave1 @HCUK_Clare @PHSOmbudsman @NHSResolution @rcpsych @PatientsAssoc @VoiceAbility @PEN_NEWS @asgbi @NHSAdvocac…

    RT @DrUmeshPrabhu: @DrAdrianJames @subodhdave1 @HCUK_Clare @PHSOmbudsman @NHSResolution @rcpsych @PatientsAssoc @VoiceAbility @PEN_NEWS @as…

    RT @DrUmeshPrabhu: chairing #Conference on #NHSComplaints in #London @GarethR08754256 Good presentation by @PHSOmbudsman @NHSResolution The…

    RT @DrUmeshPrabhu: @PHSOmbudsman number of complaints investigated. #NHSComplaints @vinod_gadiyar @HCUK_Clare @TheBMA @NHSResolution @gmcuk…

    RT @StrivsMiller: Some handy tips on how to improve complaints handling from @samuelstone from @PHSOmbudsman #NHSComplaints

    RT @PHSOmbudsman: We've been at the HC-UK NHS Complaint Summit this morning talking about what makes a good complaint response. For more ad…

    RT @MandyHemstock: Lovely meeting you @samjdonohue today at “Developing the role of the Nursing Associate” Conference with @JocelynHenry_90…

    How to ensure a consistent approach to investigations that is supportive and solution orientated #RCANHS…

    A great start to the #nursingassociate conf today with updates from the pilot sites and around regulation, the curr…

    News Headlines

    Click for a full story...

    News and Updates for todays Deprivation of Liberty Safeguards conference

    News and Updates for the NHS Complaints Summit 2018

    News and Updates for the Transforming Outpatient Services National Summit

    The Nursing Associate Role

    News and updates for Adult Safeguarding Summit 2018: Improving Adult Safeguarding Practice Decision Making, User Involvement & Outcomes

    News and Updates for Preventing Suicide in Young People & Children

    News and Updates for todays Hip & Knee Replacement as a Day Case

    News and Updates from todays Falls Prevention & Management in Older People

    News and Updates from todays Hip Fracture Summit 2018

    News and updates from todays Quality Summit 2018 Meeting and Measuring Progress against the CQC Quality Ratings

    News from todays Reducing Medication Errors in Hospitals National Summit 2018

    News from todays Decision Making and Mental Capacity - A practical guide to best practice

    CQC Publishes New Report - hospital trusts approach quality improvement to ensure better performance

    News from todays Demonstrating & Improving Prescribing Competence & Practice: Implementing the National competency framework for all prescribers

    News and updates from todays Violence and aggression: short-term management of violent and physically threatening behaviour among adults, children and young people with a mental health problem

    News and updates from todays Improving Physical Health Outcomes for people with Mental Health Conditions

    News from todays Self Neglect and Adult Safeguarding Summit

    Today is World Suicide Prevention Day

    The Parliamentary and Health Service Ombudsman new quarterly report on NHS Complaints shows that hospitals and community health services were the most complained about health organisations in Q1 2018-19

    Supporting Doctors Mental Health and Wellbeing

    GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences