Find out more about virtual attendance
This one day virtual masterclass facilitated by Mr Perbinder Grewal, will focus on how to deal with difficult people.
- Do you have someone at work who consistently triggers you?
- Doesn’t listen? Takes credit for work you’ve done?
- Wastes your time with trivial issues?
- Acts like a know-it-all?
- Can only talk about themselves?
- Constantly criticises?
We will discuss strategies and tools to improve communication and interactions with others.
Key Learning Objectives:
- Introduction to Emotional Intelligence
- Strategies and Tools to deal with Difficult People
- How to give appropriate and developmental Feedback
Perbinder Grewal is a Consultant Surgeon. He is a human factors and patient safety trainer. He leads on medical education both locally and nationally. He is a Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh. He has a passion for training and medical education. He is a Module Tutor for the ChM in Vascular Surgery for the University of Edinburgh and Tutor for the ChM in General Surgery for the past 5 years. He has Postgraduate Certificates in Leadership and Coaching.
Feedback for Mr Grewal: “We first saw Perbinder present at the Clinical Audit for Improvement course in March, when we saw he was presenting the Human Factors training last week we booked on immediately and encouraged the rest of our team to attend because we knew it would be a great day. He has become our human factors hero in the quality team, our new motto is ‘Be more Perbinder’! Thank you Perbinder for being so enthusiastic and engaging, your energy is infectious! Highly Recommend *****”