Facilitated by Dr Kate Silvester (BSc, MBA, FRCOphth) and Lesley Wright (DCR/DRI) this series of five half-day virtual workshops is designed to introduce delegates to the skills for improving flow through outpatient clinics and diagnostic services post-COVID.
These interactive, and practical workshops are designed for outpatient and diagnostic service managers and their data analysts. Use data to diagnose actual problems (not supposition or guess work) and understand flow constraints.
Delegates will leave with a combination of theory, practical exercises and examples so that they can ‘give it a go’ in their own service. Delegates will also be guided to further learning resources, support and other colleagues’ case studies in the on-line journal of Improvement Science (JOIS).
Series masterclass titles include:
Improving activity in an OP clinic or diagnostic session post-COVID
Management Reporting & Practical Use of Data in Outpatients and diagnostics.
Tackling the waiting-lists and delays for Clinics since Covid-19
Understanding the demand and capacity required for Follow-Up and in outpatient and diagnostic services
Systems thinking and engineering in Outpatients and Diagnostics
Find out more about virtual attendance
Dr Kate Silvester trained as an ophthalmologist and retained as a manufacturing systems engineer before re-joining the NHS to tackle the long waits for cancer diagnosis and care in 1999. Lesley Wright, trained as a diagnostic radiographer and radiology manager, and was a former national director for Diagnostic Improvement with NHS England/Improvement. Both bring their wealth of practical experience in diagnosing and addressing the cause of long-waiting in the NHS and supporting colleagues to do the same. Both are trained in Lean / Six Sigma and now Healthcare Systems Engineering and work with clinical teams across the NHS to improve flow.
