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Improving flow through outpatients and diagnostics services Post-COVID, Masterclass Series

Tue 21 Sep - Tue 16 Nov 2021


Facilitated by Dr Kate Silvester (BSc, MBA, FRCOphth) and Lesley Wright (DCR/DRI) this series of five half-day virtual workshops is designed to introduce delegates to the skills for improving flow through outpatient clinics and diagnostic services post-COVID.

These interactive, and practical workshops are designed for outpatient and diagnostic service managers and their data analysts. Use data to diagnose actual problems (not supposition or guess work) and understand flow constraints.

Delegates will leave with a combination of theory, practical exercises and examples so that they can ‘give it a go’ in their own service.   Delegates will also be guided to further learning resources, support and other colleagues’ case studies in the on-line journal of Improvement Science (JOIS). 

Series masterclass titles include:

Improving activity in an OP clinic or diagnostic session post-COVID

Management Reporting & Practical Use of Data in Outpatients and diagnostics.

Tackling the waiting-lists and delays for Clinics since Covid-19

Understanding the demand and capacity required for Follow-Up and in outpatient and diagnostic services

Systems thinking and engineering in Outpatients and Diagnostics

Find out more about virtual attendance

Dr Kate Silvester trained as an ophthalmologist and retained as a manufacturing systems engineer before re-joining the NHS to tackle the long waits for cancer diagnosis and care in 1999.  Lesley Wright, trained as a diagnostic radiographer and radiology manager, and was a former national director for Diagnostic Improvement with NHS  England/Improvement.  Both bring their wealth of practical experience in diagnosing and addressing the cause of long-waiting in the NHS and supporting colleagues to do the same.  Both are trained in Lean / Six Sigma and now Healthcare Systems Engineering and work with clinical teams across the NHS to improve flow.

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Lesley Wright (DCR/DRI)

Former National Director for Diagnostic Improvement with NHS England/Improvement
Diagnostic Radiographer, Radiology Manager

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here

Virtual Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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