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Outstanding Staff Engagement to improve Patient Experience

Monday 24 Oct 2022


Find out more about virtual attendance

This one day masterclass will focus on how an organisation can increase staff engagement and with it improve patient experience. This masterclass focuses on staff experience and improving engagement which is particularly important when staff are under pressure during Covid-19.  We will look at how to improve engagement through a healthy, compassionate and inclusive culture.

The NHS has never before experienced a year like this one and all those involved in the NHS Staff Survey are very aware that 2020 has not been “business as usual” for the NHS workforce.  However, it remains vital this year that we accurately measure and understand the  experience of working in the NHS.

NHS Staff Survey 2020

There are some clear and strong associations between staff experience and how satisfied patients are.

NHS England

Key Learning Objectives:

  • Does your organisation have a culture that motivates, empowers, challenges, and respects staff?
  • How can organisations motivate staff and build cohesive and effective teams?
  • How can we align organisational culture and vision with staff values and vision?
  • Are managers defining rules of engagement for staff?
  • What could impede organisations to grow their staff?

It can’t be right that a sector focused on promoting the health and well being of our population is putting at risk the health and wellbeing of 1 in 20 of its national workforce

Kings Fund 2020

Staff engagement trumps all other measures for predicting the quality of organisational outcomes

Prof Michael West

The course is facilitated by Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally; Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; formerly lead for e-learning for healthcare for the Royal College of Surgeons of England; experienced trainer and coach who uses new insights to develop patient safety, staff engagement and psychological safety; has Postgraduate Certificates in Leadership and Coaching. Linkedin: www.linkedin.com/in/perbindergrewal 

Feedback from previous masterclasses facilitated by Perbinder includes“Perbinder is very insightful in the way he talks about all the specified topics like Motivation, Psychological Safety, Workplace cultures, Resilience, Mental Toughness and how that can all be connected to each other in relation to changing staff behaviours and attitudes"

Facilitated By:

Mr Perbinder Grewal

General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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