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This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance.
“Listening to patients’ experiences of their care – and to the views of the NHS staff who provide it – plays a crucial part in delivering services that are safe, effective and continuously improving.”
NHS England 2023
Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.
“Insight does not come from a single source: from a single survey, patient story, focus group or public meeting. It’s about using a combination of sources to understand a number of different issues and then to ask: How do we use what we’ve found out – positive and negative – to improve the quality of every patient’s experience? Insight can tell us things that other performance data cannot, particularly about how people feel about hugely important issues such as dignity, compassion and respect”
NHS England 2023
This conference will enable you to:
• Network with colleagues who are working to monitor and improve patient experience
• Learn from outstanding practice in developing systems to improve patient experience as a result of patient experience insight
• Reflect on a patient perspective
• Understand how patient experience measurement needs to adapt during the pandemic
• Ensuring patient experience feedback leads to changes in practice
• Learn how to use patient experience improvement tools in practice
• Understand the national context for patient experience
• Develop strategies for measuring and improving staff experience
• Understand how to work with staff to act on patient experience feedback in real time
• Reflect on the developing role of Patient Safety Partners
• Use a Human Factors approach to deliver change and improvement based on patient experience insight
• Identify key strategies for developing a patient experience culture
• Develop your role demonstrating insight and responsiveness
• Self assess and expand your skills in analysing patients experience data
• Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes
100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague
