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Transforming Patient Experience in Phlebotomy Clinics

Tuesday 30 Nov 2021


Virtual Mini Conference (10.00 - 12.55)

Free for NHS


“Effective phlebotomy services are the first step to providing quality pathology tests.”

NHS Improvement

“The Covid-19 pandemic has further amplified the need for radical change in the provision of diagnostic services, but has also provided an opportunity for change.”

Professor Sir Mike Richards CBE Chair – Independent Review of Diagnostic Services for NHS England 2021

This CPD conference will provide you with the opportunity to learn from outstanding practice in improving the performance of your clinic through understanding and improving efficiencies. The conference will demonstrate how accessible appointment scheduling impacts patient flow, and how you can decrease DNA’s by up to 90%.  You will also hear from Anna Coombes, Deputy General Manager Phlebotomy and Pathology, and Maria Arona, Lead Phlebotomist at Chelsea and Westminster Hospital NHS Foundation Trust, on how they have improved Patient Experience and saw fast, high adoption rates on their new online and phone booking system. The conference will close looking at how you can clear your Covid-19 and Vial shortage backlog through the Waiting List Calculator created by 10to8.

This webinar will enable you to:

  • Network with colleagues who are looking for a solution to eliminate appointment backlogs
  • Learn why insight into your patient numbers is crucial for driving improvement. Do you really know how many appointments are in your backlog? Do you know how long it’s going to take to clear your backlog? Do you seriously need to improve your DNA rates?
  • Learn from outstanding practice in improving phlebotomy clinics performance
  • Reflect on national developments and learning
  • Improve the way you report and analyse the performance of your clinic - insight drives improved patient experience
  • Develop your skills in how to depressurise staff through improved scheduling
  • Understand how crucial Accessible Appointment Scheduling is for all your patients including the elderly, less tech-savvy and disabled
  • Understand how you can transform patient experience with best-in-class Accessible Appointment Booking
  • Identify key strategies for future-proofing and scaling your clinics performance
  • Understand how 10to8 technology can enable you to
  • Self assess and reflect on your own practice
  • Gain CPD accreditation points contributing to professional development and revalidation evidence

Speakers Include:

Mr Perbinder Grewal

General & Vascular Surgeon and Human Factors Trainer

Anna Coombes

Deputy General Manager, Phlebotomy and Pathology
Chelsea and Westminster Hospital NHS Foundation Trust

Jacob Buckland

NHS Consultant

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