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As pressures on services continue to increase, outstanding dental practice management has never been more important. Practice management is constantly evolving and can be busy and challenging, join us for this one-day virtual conference for updates on a range of topics, designed to support you to effectively and efficiently manage your practice.
You will hear keynote sessions from practice management experts who will talk you through your legal and statutory responsibilities in relation to employment law, data protection law and forthcoming changes to the inspection framework. You will also hear from industry experts on a range of topics, such as improving your complaints procedures and the customer journey, supporting staff mental health, business development and marketing.
With plenty of time to network with colleagues and to put your questions to our experts, you’ll leave the day feeling empowered with plenty of ideas to take away to improve how you manage your practice.
This conference will enable you to:
Prepare for the introduction of the new Single Inspection Framework
Understand how inspections will change under the new framework
Ensure you are up to date on the latest development in HR and employment law
Update your knowledge on GDPR and data protection
Be clear on how your complaints process will be inspected under the new framework
Improve your complaints procedure to ensure customer satisfaction
Better support the mental health and wellbeing of your staff
Ensure that you understand your legal obligations for staff with mental ill-health
Understand the importance of the patient journey and your role in improvement
Take away top tips for maximising revenue and marketing opportunities
