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This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure Patient Feedback is translated into quality improvement and assurance. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, using the NHS Improvement National Patient Experience Improvement Framework, demonstrating insight and responsiveness in real time, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.
“Patient Experience experts are spending a lot of their time collecting feedback – we need to think about how we can spend more time on doing something about the feedback”
Neil Churchill, Director for Patient Experience NHS England
“Improving patient experience is not simple. As well as effective leadership and a receptive culture, trusts need a whole systems approach to collecting, analysing, using and learning from patient feedback for quality improvement. Without such an approach it is almost impossible to track, measure and drive quality improvement.”
NHS Improvement 2019
This conference will enable you to:
- Network with colleagues who are working to monitor and improve patient experience
- Learn from outstanding practice in developing systems to improve patient experience insight
- Ensuring patient experience feedback leads to changes in practice
- Learn how to use the National Patient Experience Improvement Framework in practice
- Understand the national context for patient experience
- Reflect on CQC key lines of enquiry for patient experience
- Understand how to work with staff to act on patient experience feedback in real time
- Use a Human Factors approach to deliver change and improvement based on patient experience insight
- Identify key strategies for developing a patient experience culture
- Develop your role demonstrating insight and responsiveness
- Self assess and expand your skills in analysing patients experience data
100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague
