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Handling Concerns about Fitness to Practise: Managing Complaints and Concerns about Nurses and supporting Nurses in Difficulty

Monday 8 October 2018
De Vere W1 Conference Centre, London

Handling Concerns about Fitness to Practise: Managing Complaints and Concerns about Nurses and supporting Nurses in Difficulty
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“Overhaul of fitness to practise will support learning culture and enhance patient safety” Nursing and Midwivery Council 2018


“Being fit to practise means that a registrant has the skills, knowledge, health and character to do their job safely and effectively. If someone has concerns about a registrant’s fitness to practise, they can raise them with us and we will decide what action we need to take to protect the public.” NMC April 2018


“Our fitness to practise function helps us to protect patients and the public. We investigate concerns about registrants who fall short of our standards. If someone registered with us presents a risk to patients or the public, we can take action to restrict or remove their right to work as a nurse or midwife. We receive around 5,500 complaints a year about nursing and midwifery professionals…In 2016/17, our independent panels imposed more than 1,200 sanctions, around half of which involved removing a professional from our register permanently or temporarily…We consider that effective and proportionate fitness to practise means putting patient safety first, and that an open, transparent and learning culture will best achieve this.” NMC April 2018

“Openness and learning are key to patient safety and the NMC wants to encourage nurses and midwives to speak up at the earliest opportunity when things go wrong and see the fitness to practise process as an opportunity to learn and reflect…In cases where there’s no dispute about what happened or what sanction should be applied, it plans to conclude cases without the need for a public hearing. The NMC will always act immediately if patient safety is at risk however the proposed approach also recognises that employers are usually in the best position to resolve concerns immediately and that the NMC should only take action if the concern has already been investigated by the employer.” NMC April 2018


The conference will support you to improve processes and practice with regard to handling complaints and concerns about nurses and midwives in light of the current NMC Proposals regarding the overhaul of fitness to practice procedures. The conference will include national developments and case studies from experienced Directors of Nursing at NHS Trusts on how to effectively manage complaints or concerns about nursing practice whilst supporting the nurse involved and ensuring patient safety.


This conference will enable you to:
• Network with colleagues who are working to improve the management of concerns about a nurse or midwifes practise
• Reflect on national developments including the revised NMC fitness to practise process
• Learn from outstanding practice in supporting nurses in difficulty
• Improve the way your identify and investigate complaints and concerns about nurses
• Develop your skills in investigating concerns whilst ensuring patient safety and adherence to disciplinary and legal aspects of any investigation
• Understand how it feels to be a subject of a performance or fitness to practise concern
• Develop your skills in supporting nurses who have a physical or mental health issue including work related stress
• Identify key strategies for remedial action
• Self assess and reflect on your own practice
• Gain cpd accreditation points contributing to professional development and revalidation evidence

100% of delegates at our previous conference on this subject would recommend it to a colleagues

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