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Transforming Outpatient Services National Summit

Monday 28 January 2019
De Vere West One Conference Centre, London

Transforming Outpatient Services National Summit
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“The traditional model of outpatient care is no longer fit for purpose, ie specialty opinion, diagnosis and disease monitoring. It places unnecessary financial and time costs on patients, clinicians, the NHS and the public purse. Growing demand and expectations cannot be, and are not being, met by the status quo. It is no longer acceptable to solely consider the cost of clinical interventions in relation to individual health outcomes.” The Royal College of Physicians 9th November 2018

Outpatient appointments across the UK account for almost 85% of all hospitalbased activity (excluding A&E). Demand for outpatient appointments continues to rise at a rate faster than the growth of the UK population.1 Outpatient appointments in England alone have almost doubled in the past decade, now reaching over 118 million per year.” The Royal College of Physicians 9th November 2018

“A new approach to outpatient care is needed if it is to meet growing demand and reduce disruption to patients’ lives” The Royal College of Physicians 9th November 2018

“The outpatient system is older than the NHS and the time has come to grasp the nettle and use tech and other innovations to improve patients’ experience and care.” Professor Stephen Powis, NHS England medical director, November 2018

“Outpatient care represents the largest proportion of NHS contact with the public in the hospital setting, and should reflect the needs and abilities of the individuals it encounters.” The Royal College of Physicians 9th November 2018

The NHS outpatients model is obsolete’ Simon Stevens, Chief Executive, NHS England 13th June 2018

“Outpatients were attended by 64 million people last year, and cost the NHS more than £8bn…We’ve been talking about modernising outpatients for a long time, the challenge for us is to think about whether in the next five years we’ll be looking at a similar picture. I know this is a big ask, an ask about a major transformation of care.” Ian Dalton, Chief Executive, NHS Improvement June 2018

“People may experience a variation in quality depending on which core service they use, often within the same hospital – 37% of core services were rated as requires improvement and 3% were rated as inadequate… Outpatient services were more likely to be rated as inadequate” State of Care, Care Quality Commission

“At the end of July 2018, 87.8% of patients waiting to start treatment (incomplete pathways) were waiting up to 18 weeks, thus not meeting the 92% standard. · The number of RTT patients waiting to start treatment at the end of July 2018 was 4.1 million patients. Of those, 3,464 patients were waiting more than 52 weeks.” NHS England September 2018

The Care Quality Commission inspections into hospitals to date have reported that outpatients is one of the main areas that needs improvement. Outpatient clinics can be demanding environments. This national summit aims to bring together leaders of outpatient services to focus on improvement and the delivery of outstanding outpatient care and experience.

The conference opens with National Developments followed by case studies focusing on improving quality, efficiency and meeting the Care Quality Commission Quality Ratings in outpatients.

The conference continues with an extended in depth masterclass which will contact interactive group work focusing on Improving, capacity, access, patient flow and waiting times in outpatient services. Further sessions will focus on improving patient experience, improving outcomes in outpatient services, developing and implementing core standards and the developing role of virtual outpatient clinics in reducing pressure on outpatient services.

This conference will enable you to:

  • Network with colleagues who are working to improve outpatient services and patient care
  • Learn from established practice delivering effective outpatient services
  • Reflect on national developments including the National Digital Outpatients Programme
  • Develop your skills in improving capacity, access, patient flow and waiting times in outpatient services
  • Understand how you can improve quality in outpatients in line with the CQC Quality Ratings
  • Identify key strategies for developing virtual outpatient clinics including understand risk issues and which patients are suitable for Virtual Consultations
  • Understand how to measure, monitor and improve patient experience in outpatients
  • Self assess and reflect on your own practice
  • Gain CPD accreditation points contributing to professional development and revalidation evidence


100% of delegates at our previous conference on this subject would recommend it to a colleague

 

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