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News and updates for today's Patient Experience Insight conference

Patient Experience Insight: Learning from Lived Experience
Rachel Jury,
Patient Leader

Rachel’s presentation will be about learning from the lived experience by sharing her patient story and how this then evolved to getting involved in co-production at The Royal Bournemouth and Christchurch Hospital from a simple complaint. She will also cover the benefits for patients being involved in coproduction and also for the organisation. 

Rachel shared her patient story and how she has become a Patient Partner in her trust, sharing her observations and the things that are important to her as a patient, stating that the small things really do make a difference. Rachel explained the importance of patient engagement and co-production for improving patient experience, and gave the following tips for how organisations can effectively support patients in co-production:

  • Involve patient leaders as equal partners
  • One-to-one contact in the organisation – get to know them
  • See patient leaders as assets
  • Create a dedicated young person’s role
  • Be open to any further training for patient leaders 
  • There may be resistance but persevere 
  • Pay travel expenses

Rachel finished by asking; “How will you engage your patients?” 

Full PowerPoint Presentation



Co-producing Improvements In Experience of Care
Chris Graham
, Chief Executive Officer, Picker Institute Europe

Full PowerPoint Presentation



Patient Experience Measurement: Using the National Patient Experience Improvement Framework
Ruth Evans MBE
, Chief Executive, Patient Experience Network

Full PowerPoint Presentation

Related Events

Transforming Outpatient Services National Conference
Monday 21 Sep 2020
West One De Vere, London
NHS Complaints Summit 2020
Monday 12 Oct 2020
West One De Vere, London