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The NHS Complaints Standard has been published by the Parliamentary and Health Service Ombudsman on 30th March 2021

NEWS: The NHS Complaints Standard was published by the Parliamentary and Health Service Ombudsman on 30th March 2021.

The NHS Complaint Standards set out how organisations providing NHS services should approach complaint handling: "They apply to NHS organisations in England and independent healthcare providers who deliver NHS-funded care… The Standards aim to support organisations in providing a quicker, simpler and more streamlined complaint handling service, with a strong focus on early resolution by empowered and well-trained staff. They also place a strong emphasis on senior leaders regularly reviewing what learning can be taken from complaints, and how this learning should be used to improve service.....The Standards are being tested in pilot sites in 2021 and will be refined and introduced across the NHS in 2022"  

#MakeComplaintsCount

Read the new standard in full here