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Transforming Patient Experience across Hospital Clinics

News and updates from today's Transforming Patient Experience across Hospital Clinics mini virtual conference. This CPD conference provides you with the opportunity to learn from outstanding practice in improving the performance of your clinic through Patient Flow and Patient Experience.


Chair Welcome and Introduction - EXTENDED SESSION: Improving the performance of your clinic

Mr Perbinder Grewal
General & Vascular Surgeon and Human Factors Trainer

• understanding your processes and improving efficiencies
• improving community between phlebotomy clinics and the clinical team
• how an understanding of human factors and quality improvement methods can help futureproof your trust
• transforming patient experience

Transforming your Phlebotomy Clinics

Tracy Rubery (nee Welsh)
Director of Transformation, Executive Phlebotomy Steering Group Chair




and Jeremy Kidd
Deputy Director of Transformation





A Journey to Improving Patient Experience

Sanjiv Luckhea
Assistant Director CHSCS (Adult) & Redbridge EMN Ambassador
North East London Foundation Trust




• national developments
• the move towards community phlebotomy clinics
• transforming your phlebotomy service: current issues and case studies


In Partnership With

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