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Patient Experience Insight Summit

Thursday 22 February 2018
The Studio Conference Centre, Birmingham

Patient Experience Insight Summit

This event has now past, but there may well be news on the event including presentations and quotes from the day at our News pages here, a full list of our forthcoming events is available here.

Follow the conference on Twitter #PatientExp

“Listening to patients’ experiences of their care – and to the views of the NHS staff who provide it – plays a crucial part in delivering services that are safe, effective and continuously improving. Insight does not come from a single source: from a single survey, patient story, focus group or public meeting. It’s about using a combination of sources to understand a number of different issues and then to ask: “How do we use what we’ve found out – positive and negative – to improve the quality of every patient’s experience?”. Insight can tell us things that other performance data cannot, particularly about how people feel about hugely important issues such as dignity, compassion and respect.” NHS England 2017

“Changes to improve pathways of care, patient experience, and outcomes can also have significant cost savings” CQC State of Hospitals Report, 2 March 2017

“Patient Experience experts are spending a lot of their time collecting feedback – we need to think about how we can spend more time on doing something about the feedback” Neil Churchill, Director for Patient Experience NHS England, March 2017

The National Patient Experience Insight Summit will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive.

Sessions will include learning from patients, national developments, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, changing the way we think about patient experience, working with patients on co design and learning from excellence in patient experience practice.

Benefits of attending
This conference will enable you to:

  • Network with colleagues who are working to monitor and improve patient experience
  • Learn from outstanding practice in developing systems to improve patient experience insight
  • Understand the national context for patient experience
  • Reflect on lessons from how an organization rated outstanding by CQC are using patient experience
  • Improve your skills  and understanding of the tools available to you to collect and monitor patient experience 
  • Understand how to work with staff to act on patient experience feedback in real time
  • Change the way you think about patient experience – the 1000 days programme and #EndPJParalysis
  • Identify key strategies for developing a patient experience cultures
  • Develop your role demonstrating insight and responsiveness
  • Understand how to co-design services and develop patient leaders
  • Self assess and expand your skills in incident investigation and RCA for medication errors

100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague

Quotes from the last conference on this subject 
“ energetic, passionate and a great range of speakers and key learnings. No improvement needed.”
“ great speakers with great practical stories.” 
“incredibly inspiring speakers.” 
“ excellent content and excellent, passionate, knowledgeable speakers.” 
“today has been fascinating, thought provoking and insightful.”
“excellent speakers, inspirational content.” 

Patients Included: For more information and details on all five of the Patients Included charter clauses this HCUK conference meets, click here


Also of interest

National PROMs Summit 2018
Friday 7 December 2018
De Vere West One
CME and CPD Approved - Association of Surgeons of Great Britain and IrelandBARNAGood Governance InstitutePatients IncludedPoint of Care FoundationSociety of Vascular Nurses
GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences