Skip navigation

Patient Experience Insight Summit: Demonstrating Responsiveness to Feedback

Monday 16 July 2018
De Vere West One Conference Centre, London

Patient Experience Insight Summit: Demonstrating Responsiveness to Feedback

This event has now past, but there may well be news on the event including presentations and quotes from the day at our News pages here, a full list of our forthcoming events is available here.

Follow the conference on Twitter #PatientExp

“Changes to improve pathways of care, patient experience, and outcomes can also have significant cost savings” CQC State of Hospitals Report

“Patient Experience experts are spending a lot of their time collecting feedback – we need to think about how we can spend more time on doing something about the feedback” Neil Churchill, Director for Patient Experience NHS England

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to improve care. Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and demonstrate responsiveness to the feedback you receive. Sessions will include learning from patients, a national update, practical sessions focusing on delivering a patient experience based culture, measuring patient experience, demonstrating insight and responsiveness in real time, using patient experience to drive improvement, changing the way we think about patient experience, working with patients on co design and learning from excellence in patient experience practice.

Benefits of attending
This conference will enable you to:

• Network with colleagues who are working to monitor and improve patient experience
• Learn from outstanding practice in developing systems to improve patient experience insight
• Understand the national context for patient experience
• Reflect on lessons from how an organization rated outstanding by CQC are using patient experience
• Understand how to work with staff to act on patient experience feedback in real time
• Change the way you think about patient experience – the 1000 days programme and #EndPJParalysis
• Identify key strategies for developing a patient experience cultures
• Develop your role demonstrating insight and responsiveness
• Understand how to co-design services and develop patient leaders
• Self assess and expand your skills in incident investigation and RCA for medication errors

The conference also includes a supplier showcase featuring presentations from key suppliers.

100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague

Also of interest

National PROMs Summit 2018
Friday 7 December 2018
De Vere West One
CME and CPD Approved - Association of Surgeons of Great Britain and IrelandGood Governance InstituteIHRIMNHS ElectNHS England logoUniversity Hospitals of Morecambe Bay
GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences