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Driving Quality Improvement: Meeting and Measuring Progress Against the CQC Quality Ratings

Friday 7 June 2019
De Vere West One Conference Centre, London

Driving Quality Improvement: Meeting and Measuring Progress Against the CQC Quality Ratings
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“In many trusts we have rated as outstanding, we have found a culture of quality improvement embedded throughout the organisation. When QI is used well, staff are engaged, they are focused on the quality of patient care, and they are confident in their ability to improve…We recognise that our hospital trusts are working under significant pressure with increased workload and staffing shortages creating difficult challenges. Our inspections have shown that trusts with the right leadership and an embedded QI approach are better able to manage these pressures and continue to deliver high quality care.” Professor Ted Baker, CQC’s Chief Inspector of Hospitals

“Demand on health and social care services is increasing year-on year. This increased workload puts quality of care at risk but, despite these pressures, we have found that hospital trusts that put a focus on continuous quality improvement have demonstrated that they can deliver high-quality care. In those trusts we have rated as outstanding, we have found a culture of quality improvement embedded throughout the organisation.” Care Quality Commission

This National Quality Summit focuses on driving improvement in meeting and measuring progress against the CQC Quality Ratings. The conference aims to bring together clinicians and managers leading on quality improvement to understand current issues and the national context, and to debate and discuss key issues and areas they are facing in practice in meeting the CQC Quality Ratings. Through case studies from organisations that have been rated outstanding and extended interactive sessions the event will support you to both measure, monitor and meet the standards, and develop the leadership skills and culture to ensure continuous quality improvement. The conference will also look at future developments including how the CQC’s trust-level quality ratings (ie safe, caring, effective, responsive and well-led) will combine with NHS Improvement’s Use of Resources rating to produce an overall trust-level rating, and how to measure quality across services and organisations.

“Quality is complex and cannot be measured easily. We have found that trusts often rely on too few metrics to assure  themselves about the quality of their services. Overarching measures, such as mortality rates, can be misleading. Although high mortality rates can be a useful indicator that there may be a problem, we have also seen trusts taking false assurance from apparently favourable figures. Trusts that are vigilant about quality look at a range of measures and use them as a driver for improvement.” Care Quality Commission

“The hallmark of high-quality care is good leadership and governance, a strong organisational culture that embraces learning, and good partnership working” Care Quality Commission

This conference will enable you to:

  • Network with colleagues who are working to measure, monitor and improve quality
  • Understand the implications of national and CQC developments
  • Reflect on the perspectives of organisations which the CQC has rated as outstanding
  • Learn from outstanding practice in the measurement and surveillance of quality
  • Reflect on how you can translate the CQC Quality Ratings into improving frontline services
  • Understand how to work with staff to drive continuous quality improvement and reduce variation
  • Meeting CQC Quality Ratings in smaller organisations: learning from hospices who have received the highest proportion of outstanding ratings from the CQC
  • Identify key strategies for changing the way we think about patient involvement and participation in quality improvement
  • Self-assess and expand your skills in quality improvement leadership
  • Understand how to measure and improve quality across services and organisations
  • Gain CPD accreditation points contributing to professional development and revalidation evidence


100% of delegates at the last conference on this subject would recommend the event to a colleague
 

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