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CARING: How to achieve CQC outstanding using Key Lines of Enquiry and CQC Ratings

Tuesday 15 Feb 2022


Follow the masterclass on Twitter #CQCOutstanding

This one day masterclass is part of a series of masterclasses focusing on how to achieve outstanding CQC ratings. In this masterclass we will focus on how to use the CQC framework to assess how Caring your service is. We will look at Key Lines of Enquiry (KLoE) and CQC ratings and we will explore services which received outstanding ratings and work. Through small breakout groups we will work with you to assess your service and understand how to practically implement changes to ensure your organisation can move towards demonstrating an outstanding caring service. The masterclass is aimed at Clinical Staff, Team Leads and Senior Management.

Discount for attending all five CQC Outstanding Series masterclasses: £295+VAT per masterclass or, £1,000+VAT for all five.

“Caring: staff involve and treat you with compassion, kindness, dignity and respect.”

Care Quality Commission 2021

Key Learning Objectives:

  • Understanding CQC requirements and expectations around Caring
  • Is your service caring? Measuring caring
  • Improving kindness, respect and compassion
  • Increasing the involvement of people in decisions about their care
  • Measuring and promoting privacy and dignity
  • Training and educating frontline staff in delivering a caring culture
  • Reflect on your service and what improvements can be made
  • Gain CPD accreditation points contributing to professional development & revalidation evidence

Perbinder Grewal is a General & Vascular Surgeon. He is a human factors and patient safety trainer. He leads on medical education both locally and nationally. He is a Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh. He has a passion for training and medical education. He is a Module Tutor for the ChM in Vascular Surgery for the University of Edinburgh and Tutor for the ChM in General Surgery for the past 5 years. He has Postgraduate Certificates in Leadership and Coaching.

Facilitated by:

Mr Perbinder Grewal

General & Vascular Surgeon

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here

Virtual Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



Full Series 5 Masterclasses



Virtual Fee



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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