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How to Deal with Difficult Conversations

Mon, 19 Feb 2024

Virtual, Online

Find out more about virtual attendance

This one day masterclass will focus on how to deal with and manage difficult conversations. With a focus on telephone and virtual consultations with patients this masterclass focuses on dealing with difficult conversations. The event will focus on speaking to patients in distress, understanding where patient safety issues arise, and managing unhappy patients and complaints.
We will discuss strategies and tools to improve communication and interactions.

Also available to book as a 3 Day Intensive Training Course. Click here for more information.

Key Learning Objectives:

  • Introduction to Emotional Intelligence

  • Strategies and Tools to deal with Difficult Conversations

  • How to manage virtual and telephone interactions with patients in distress

  • Demonstrating empathy and civility

  • Understanding patient safety issues

Facilitated by:

Facilitator TBC

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual NHS, Schools, Care and Public Sector



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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