{{ item.label }}: {{ item.title }}

How to Deal with Difficult Conversations

Training dates throughout the year:

Wednesday 13 Jul 2022
VIRTUAL, Online
VIRTUAL, Online
Wednesday 30 Nov 2022
VIRTUAL, Online
VIRTUAL, Online
Tuesday 7 Feb 2023
VIRTUAL, Online
VIRTUAL, Online

Find out more about virtual attendance

This one day masterclass will focus on how to deal with and manage difficult conversations. With a focus on telephone and virtual consultations with patients this masterclass focuses on dealing with difficult conversations. The event will focus on speaking to patients in distress, understanding where patient safety issues arise, and managing unhappy patients and complaints.
We will discuss strategies and tools to improve communication and interactions.

Key Learning Objectives:

  • Introduction to Emotional Intelligence
  • Strategies and Tools to deal with Difficult Conversations
  • How to manage virtual and telephone interactions with patients in distress
  • Demonstrating empathy and civility
  • Understanding patient safety issues

Facilitated by:

Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally; Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; formerly lead for e-learning for healthcare for the Royal College of Surgeons of England; experienced trainer and coach who uses new insights to develop patient safety, staff engagement and psychological safety; has Postgraduate Certificates in Leadership and Coaching. Linkedin: www.linkedin.com/in/perbindergrewal

Feedback from previous masterclasses facilitated by Perbinder includes“Perbinder is very insightful in the way he talks about all the specified topics like Motivation, Psychological Safety, Workplace cultures, Resilience, Mental Toughness and how that can all be connected to each other in relation to changing staff behaviours and attitudes"

Facilitated by:

Mr Perbinder Grewal

General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Enquire
Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training

£295.00

(£354.00)

(Prices in brackets include VAT)

Discounts

Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Telephone Triage for Minor Injuries
Thu 14 - Fri 15 Jul 2022
VIRTUAL, Online
NHS Complaints Summit
Choice of Dates
VIRTUAL, Online
Complaints Resolution & Mediation
Choice of Dates
VIRTUAL, Online

Supporting Organisations

Browser unsupported

You’re using an unsupported browser.

This website uses the latest web technology and your browser doesn't support those technologies at this time.

Please update to Chrome, Firefox, Edge or Safari (on Mac) to view the full experience.