Find out more about virtual attendance
This one day masterclass will focus on how to deal with and manage difficult conversations. With a focus on telephone and virtual consultations with patients this masterclass focuses on dealing with difficult conversations. The event will focus on speaking to patients in distress, understanding where patient safety issues arise, and managing unhappy patients and complaints.
We will discuss strategies and tools to improve communication and interactions.
Also available to book as a 3 Day Intensive Training Course. Click here for more information.
Key Learning Objectives:
Introduction to Emotional Intelligence
Strategies and Tools to deal with Difficult Conversations
How to manage virtual and telephone interactions with patients in distress
Demonstrating empathy and civility
Understanding patient safety issues