{{ item.label }}: {{ item.title }}

NHS Framework Approved Training: Emotional Intelligence Masterclass

Tue, 2 Jul 2024

Virtual, Online

NHS Framework Approved Training

This one day masterclass will focus on how to use Emotional Intelligence to improve workplace relationships, developing empathy, kindness and personal well-being

Emotional Intelligence is our mind’s ability to perceive, manage, and express emotions effectively in real life. Like IQ, emotional intelligence varies from one person to another. While some people are gifted by birth in the way they understand and deal with people, others may need help to build their emotional skills.

Developing your emotional intelligence will also make you more understanding towards others and be able to build their trust in you. You will learn to make effective and psychologically safe decisions, to increase creativity, performance and demonstrate the strength of an emotionally intelligent leader.

All Clinical Staff and Team Leads should attend.

The originators of emotional intelligence defined it as: “the ability to monitor feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action…” and “…to perceive, express and assimilate emotion, understand and reason with emotion and regulate emotion in the self and others.”

NHS People

Key Learning Objectives: 

  • Learn, feel and understand your emotional intelligence to see the bigger picture

  • Understand emotional intelligence and relational intelligence to enhance the felt experience

  • Explore how emotional intelligence and an enquiring mind minimizes conflict, supporting happiness, kindness and fulfillment.

  • Uncover your own emotional intelligence to increase well-being and positive psychology for you and colleagues

Facilitated by:

Carolyn Cleveland

C & C Empathy Training Ltd

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual NHS, Schools, Care and Public Sector



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Supporting Organisations

Browser unsupported

You’re using an unsupported browser.

This website uses the latest web technology and your browser doesn't support those technologies at this time.

Please update to Chrome, Firefox, Edge or Safari (on Mac) to view the full experience.