COURSE OUTLINE
This session will provide attendees with insight into the approach adopted by Northumbria Healthcare NHS Foundation Trust to developing an organisational culture that supports the continual data driven improvement of patient and staff experience.
PROGRAMME OUTLINE
Northumbria Healthcare NHS Foundation Trust has developed a well-recognised and award winning patient experience improvement programme that spans a more than a decade. In 2018, the organisation took important steps to invest in the health and wellbeing of its staff, by developing a similar, integrated staff experience programme. This session will provide attendees with the opportunity to understand the 3 key elements of the Northumbria programmes; measurement and reporting; improvement approaches; and collaborative working practices. Attendees will consider how to enable an organisational culture that reinforces the interconnectedness of staff experience and patient experience and reflect on the principles of collaboration and engagement methodologies to drive improved experience and better care outcome for people and communities.
KEY LEARNING OBJECTIVES
Understand effective approaches to patient and staff experience measurement.
Consider the relationship between patient and staff experience.
Understand the importance of organisational culture and collaborative working practices that focus on the improvement of patient and staff experience.
Understand the value of working in partnership with patients and communities to develop and improve inclusive and patient-centred NHS services.
Understanding Northumbria’s Working with Teams offer – development, operationalisation, evaluation, and staff feedback
Presenting our organisational culture learning as relational reciprocal roles
WHO SHOULD ATTEND
Health professionals wanting to gain insight and understanding of the effective approaches to both measuring and improving the experience of the people who use and deliver services.
