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Improving flow through Outpatients Clinics or Diagnostic Session post COVID

This Conference is now Closed

How can we increase OP and Diagnostic activity Post-COVID, without increasing the queues and compromising safety or the patient and staff experience?

This first masterclass provides practical examples and exercises to improving patient flow through an Outpatient clinic and a Diagnostic session (e.g. radiology, endoscopy).  This session provides the foundation to the following 4 workshops.

Key Learning Objectives:

  • mapping and measuring patient flow through a clinic
  • understanding measures of flow: demand, activity, work-in-progress (queue) lead-time (waiting time), cycle-time, workload and available resource-time (capacity)
  • Using a Gantt chart to:
  • diagnose the cause of the queue in a clinic or session: resource-time capacity constraint or a policy constraint?
  • predict what will happen when we remove the constraint
  • calculate utilisation and efficiency

Discount for attending all five half day Outpatient masterclasses: £195+ VAT per masterclass or, £750+VAT for all five.


Facilitated by:

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Lesley Wright (DCR/DRI)

Diagnostic Radiographer, Radiology Manager
Former National Director for Diagnostic Improvement with NHS England/Improvement

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Also of Interest

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