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Can we increase Outpatient activity Post-COVID

Thursday 13 May 2021


Can we increase OP activity Post-COVID, without increasing the queues in the clinics (and car parks) and compromising patient safety or experience?

Facilitated by Dr Kate Silvester, this is the first in a series of five half day virtual workshops, designed to introduce delegates to the skills for improving flow through Outpatient clinics and services.   Delegates will leave with a combination of theory, practical exercises and examples so that they can ‘give it a go’ in their own service. All Outpatient service managers and staff should attend.

This first masterclass concentrates on tackling the queues in an Outpatient clinic. How do we make the Outpatient waiting areas COVID-safe for patients and staff? The following four workshops in this series will cover: the ‘Data Trap’; tackling the backlog of queues for clinics; how we work out the demand for Follow-up; and systems thinking - what happens to demand for services downstream?

Key Learning Objectives:

  • mapping and measuring patient flow through a clinic
  • diagnosing the cause of the queue using a Gantt Chart
  • using the Gantt chart to re-model the flow and eliminate the queue

Discount for attending all five half day Outpatient masterclasses: £195+ VAT per masterclass or, £750+VAT for all five.

Facilitated by:

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here


Virtual Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



Full Outpatient Series



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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