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Measuring, Understanding and Acting on Patient Experience Insight From Insight to Improvement

Thu, 21 Mar 2024

Virtual, Online

Follow the conference on X #PatientExp

This conference will focus on measuring, understanding and acting on patient experience insight, and demonstrating responsiveness to that insight to ensure patient feedback is translated into quality improvement and assurance.

“Listening to patients’ experiences of their care – and to the views of the NHS staff who provide it – plays a crucial part in delivering services that are safe, effective and continuously improving.”

NHS England 2023

Through national updates and case study presentations the conference will support you to measure, monitor and improve patient experience in your service, and ensure that insight leads to quality improvement. Sessions will include learning from patients, improving patient experience, practical sessions focusing on delivering a patient experience based culture, measuring patient experience,  demonstrating insight and responsiveness in real time, monitoring and improving staff experience, the role of human factors in improving quality, using patient experience to drive improvement, changing the way we think about patient experience, and learning from excellence in patient experience practice.

“Insight does not come from a single source: from a single survey, patient story, focus group or public meeting. It’s about using a combination of sources to understand a number of different issues and then to ask: How do we use what we’ve found out – positive and negative – to improve the quality of every patient’s experience? Insight can tell us things that other performance data cannot, particularly about how people feel about hugely important issues such as dignity, compassion and respect”

NHS England 2023

 This conference will enable you to:

• Network with colleagues who are working to monitor and improve patient experience

• Learn from outstanding practice in developing systems to improve patient experience as a result of patient experience insight

• Reflect on a patient perspective

• Understand how patient experience measurement needs to adapt during the pandemic

• Ensuring patient experience feedback leads to changes in practice

• Learn how to use patient experience improvement tools in practice

• Understand the national context for patient experience

• Develop strategies for measuring and improving staff experience

• Understand how to work with staff to act on patient experience feedback in real time

• Reflect on the developing role of Patient Safety Partners

• Use a Human Factors approach to deliver change and improvement based on patient experience insight

• Identify key strategies for developing a patient experience culture

• Develop your role demonstrating insight and responsiveness

• Self assess and expand your skills in analysing patients experience data

• Supports CPD professional development and acts as revalidation evidence. This course provides 5 Hrs training for CPD subject to peer group approval for revalidation purposes

 100% of delegates at our last Patient Experience Insight Conference would recommend the event to a colleague

Speakers include:

Chris Graham

Chief Executive
Picker Institute Europe

Ms Fran Ives

Human Factors Specialist
Health Innovation West Midlands

Ms Annie Laverty

Exec Director of Improvement and Experience
North East and North Cumbria ICB

Ms Julie Cheney

Assistant Director of Patient & Service User Experience & Volunteers
Northern Care Alliance NHS Foundation Trust

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage with your key audience  
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Sarah Jane for exhibition and sponsorship prices, or to discuss a tailored package to suit your needs and budget.

Fee Options

Virtual NHS, Schools, Care and Public Sector



Virtual Voluntary sector & charities



Virtual Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Supporting Organisations

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