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Telephone Triage for Minor Injuries

Wed 14 - Thu 15 Dec 2022


Find out more about virtual attendance

This 2 day masterclass will focus on Telephone Triage for minor injuries. The first day will centre around telephone triage and its complexities and the second day will delve into common minor injuries encountered and clinical scenarios. The 2 days are entirely practical and will give you realistic tools and techniques in telephone triage and consultations by using interactive exercises, real calls, group work and plenary talks to explore what’s involved in providing care when we are unable to see the patient.

Key Learning Objectives:

  • Gain knowledge and awareness for carrying out appropriate, cost effective and safe triage
  • Improve confidence in telephone triage by developing a call structure
  • Develop an awareness of the communication and questioning skills require
  • Discuss and practice safe and comprehensive history taking within a telephone triage context to ensure the most appropriate outcome
  • Explore legal issues of telephone assessments including confidentiality, documentation and safety netting

Facilitated by:

Perbinder Grewal, a General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner; leads on medical education both locally and nationally; Member of the Faculty of Surgical Trainers at the Royal College of Surgeons of Edinburgh; formerly lead for e-learning for healthcare for the Royal College of Surgeons of England; experienced trainer and coach who uses new insights to develop patient safety, staff engagement and psychological safety; has Postgraduate Certificates in Leadership and Coaching. Linkedin: www.linkedin.com/in/perbindergrewal

Feedback from previous masterclasses facilitated by Perbinder includes“Perbinder is very insightful in the way he talks about all the specified topics like Motivation, Psychological Safety, Workplace cultures, Resilience, Mental Toughness and how that can all be connected to each other in relation to changing staff behaviours and attitudes"

If you wish to attend only one day of the training, please contact us at jayne@hc-uk.org.uk 

Facilitated by:

Mr Perbinder Grewal

General & Vascular Surgeon, Human Factors & Patient Safety Trainer, and Emotional Intelligence Practitioner

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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