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A Practical Guide to Managing Doctors in Difficulty and Difficult Behaviour

Training dates throughout the year:

Friday 28 Feb 2020
West One De Vere Conference Centre, London
West One De Vere Conference Centre, London Book Now
Friday 26 Jun 2020
West One De Vere Conference Centre, London
West One De Vere Conference Centre, London Book Now

Follow the conference on Twitter #DrsinDifficulty

This conference aimed at senior clinicians, clinical directors, responsible officers, medical directors and clinical leads, focuses on managing and supporting doctors in difficulty and difficult behaviour. Managing colleagues in difficulty and doctors with difficult behavior was seen to be the most challenging element of a Clinical or Medical Directors role*. This conference aims to support you to identify concerns early, diagnose the issues, and ensure effective intervention and support doctors who are experiencing difficulty or demonstrating difficult behaviors.

“Medicine has always been a high-pressure career, but doctors are telling us that the demands on them are now so great they risk becoming unmanageable. As a result, their own health suffers, and patient care is compromised. Doctors need to feel they are part of a just and compassionate culture. They must receive appropriate and consistent support. For patients to get the care they need doctors must work and train in safe, supportive and inclusive environments.”

Charlie Massey, Chief Executive, GMC 15th November 2019

“UK health services could be world leaders in creating workplaces which support doctors’ wellbeing and patient safety if existing good practice were applied more widely”

General Medical Council 15th November 2019 

‘We can’t simply go on the way we are, loading more responsibility onto doctors already struggling to cope. Where workloads are excessive, patient care suffers.”

Professor Michael West Leading organisational psychologist, Caring for Doctors, Caring for Patients Report, GMC, 15th November 2019

‘All of the evidence shows us that when clinical environments are poorly-led unprofessional behaviour goes unchallenged and patient safety suffers.”

Dame Clare Marx General Medical Council Chair April 2019

“In 54 out of 100 reviews, there were concerns reported about inappropriate individual behaviour or a lack of respect between individuals and within teams.. Concerns about poor individual behaviour need to be addressed in a timely way and resolved.”

Learning from Invited Reviews, Royal College of Surgeons 2019

Through national updates, case studies from experienced Medical and Clinical Directors, and in depth interactive sessions this conference will enable senior clinicians to manage concerns and work with doctors in difficulty, and understand the impact of individual behavior on team dynamics and manage difficult behavior and conduct. Extended interactive sessions will focus on managing and supporting doctors in difficulty, doctors experiencing physical or mental health concerns, and managing and working with difficult colleagues. The conference will also update delegates on employment law, and look at resolution of concerns around professional practice including remedial and developmental action.

This conference will enable you to:

  • Network with colleagues who are working support doctors in difficulty
  • Reflect on the experience of a Doctor with lived experience
  • Learn from outstanding practice in working with doctors to tackle unprofessional, difficult or disruptive behaviours which can affect patient safety and outcomes
  • Reflect on national developments and learning
  • Explore the practicalities of managing doctors in difficulty from a Clinical Directors perspective 
  • Improve the way concerns are identified and responded to
  • Develop your skills in managing and working with difficult behaviour
  • Understand how you can improve support for doctors experiencing mental health, physical health or clinical performance concerns
  • Identify key strategies for enabling resolution and remedial/developmental action
  • Understand the HR and Legal context

Ms Lucy Warner

Chief Executive
NHS Practitioner Health Programme

Dr Caroline Walker

Psychiatrist, Therapist, Trainer, Coach & Founder
The Joyful Doctor

Prof Tony Mundy

Medical Director
University College London Hospitals NHS Foundation Trust

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience away from their workplace in an intimate environment where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events, whether it be a sponsored session, or an exhibition stand, a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage face to face with your key audience
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Carolyn Goodbody for prices and further information, or to discuss a tailored package to suit your needs and budget.

Fee Options

NHS, Social Care, Private Healthcare Organisations & Universities



Voluntary sector & charities



Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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Supporting Organisations