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Leading and Improving Outpatient Services During & Beyond Covid-19

This Conference is now Closed

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Find out more about virtual attendance

This national conference aims to bring together leaders of outpatient services to focus on leading and improving outpatient services through the Covid-19 pandemic. The conference opens with national updates and good practice case studies of how we can transform outpatients for patients during Covid-19, meeting the demand following the lockdown period, and ensuring outpatients are covid safe for those who are attending both in person and virtually. . The conference continues with an extended in depth masterclass which will contact interactive group work focusing on Improving capacity, access, patient flow and waiting times in outpatient services. The conference will also assess the impact of the pandemic on the future of outpatients and moving towards a ‘New Normal’. 

The COVID-19 pandemic has meant rapid and significant change. We have had to change how we treat patients, and patients have changed how they seek healthcare. Although the full picture is far from clear, the pandemic has demonstrated that the NHS can adapt quickly. It presents us with the opportunity to reset outpatient services. In doing so, we must not be constrained by our current concept of ‘outpatients’. Instead we need to think simply, in terms of how patients can be best supported by primary and secondary care working collaboratively

Resetting outpatient services for the 21st century in the context of COVID-19 Royal College of Physicians July

Having pulled out all the stops to treat Covid patients over the last few months, our health services now need to redouble their focus on the needs of all other patients too, while recognising the new challenges of overcoming our current Covid-related capacity constraints… To reduce infection risk and support social distancing across the hospital estate, clinicians should consider avoiding asking patients to attend physical outpatient appointments where a clinically-appropriate and accessible alternative exists…This means collaboration between primary and secondary care to use advice and guidance where possible and treat patients without an onward referral, as well as giving patients more control over their outpatient follow-up care by adopting a patient-initiated follow-up approach across major outpatient specialties. Where an outpatient 5 appointment is clinically necessary, the national benchmark is that at least 25% could be conducted by telephone or video including 60% of all follow-up appointments

NHS England July 2020

Attending this conference will enable you to:

  • Network with colleagues who are working to improve outpatient services and patient care
  • Learn from established practice delivering effective outpatient services
  • Understand the essentials of leading outpatient services through Covid-19 including staff management, working in new ways and ensuring quality and safety 
  • Reflect on national developments 
  • Develop your skills in improving capacity, access, patient flow and waiting times in outpatient services
  • Understand how you can improve quality in outpatients in line with the CQC Quality Ratings
  • Virtual Consultations as the ‘New Normal’ 
  • Moving towards the recovery phase of Covid-19
  • Self assess and reflect on your own practice

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here

* Training material and interactive exercises not included at the Council of Employment Judges conference

Virtual Training

Exhibition & Sponsorship Packages

This conference offers a valuable opportunity for industry suppliers to personally meet with their target audience where they will have time to talk and demonstrate the benefits of their products. High quality specialist audiences make having a presence at our events a highly targeted and cost effective marketing channel.

Why Exhibit?

Having a presence at this event will give you the opportunity to:

  • Demonstrate your product, system or service
  • Network and engage with your key audience  
  • Generate new business leads
  • Gain exposure for your brand and raise the profile of your organisation
  • Understand the current needs of your audience and challenges they’re facing
  • Update your knowledge of national policy and local developments  


Contact Carolyn Goodbody for exhibition and sponsorship prices, or to discuss a tailored package to suit your needs and budget.

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Supporting Organisations