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Leading and Improving Outpatient Services During & Beyond Covid-19



On-Demand virtual training

Find out more about On-Demand training

This on-demand conference aims to bring together leaders of outpatient services to focus on leading and improving outpatient services through the Covid-19 pandemic. The conference opens with national updates and good practice case studies of how we can transform outpatients for patients during Covid-19, meeting the demand following the lockdown period, and ensuring outpatients are covid safe for those who are attending both in person and virtually . The conference continues with an extended in depth masterclass which will contact interactive group work focusing on Improving capacity, access, patient flow and waiting times in outpatient services. The conference will also assess the impact of the pandemic on the future of outpatients and moving towards a ‘New Normal’. 

The COVID-19 pandemic has meant rapid and significant change. We have had to change how we treat patients, and patients have changed how they seek healthcare. Although the full picture is far from clear, the pandemic has demonstrated that the NHS can adapt quickly. It presents us with the opportunity to reset outpatient services. In doing so, we must not be constrained by our current concept of ‘outpatients’. Instead we need to think simply, in terms of how patients can be best supported by primary and secondary care working collaboratively

Resetting outpatient services for the 21st century in the context of COVID-19 Royal College of Physicians July

Having pulled out all the stops to treat Covid patients over the last few months, our health services now need to redouble their focus on the needs of all other patients too, while recognising the new challenges of overcoming our current Covid-related capacity constraints… To reduce infection risk and support social distancing across the hospital estate, clinicians should consider avoiding asking patients to attend physical outpatient appointments where a clinically-appropriate and accessible alternative exists…This means collaboration between primary and secondary care to use advice and guidance where possible and treat patients without an onward referral, as well as giving patients more control over their outpatient follow-up care by adopting a patient-initiated follow-up approach across major outpatient specialties. Where an outpatient 5 appointment is clinically necessary, the national benchmark is that at least 25% could be conducted by telephone or video including 60% of all follow-up appointments

NHS England July 2020

This on-demand conference will enable you to:

  • Learn from established practice delivering effective outpatient services
  • Understand the essentials of leading outpatient services through Covid-19 including staff management, working in new ways and ensuring quality and safety 
  • Reflect on national developments 
  • Develop your skills in improving capacity, access, patient flow and waiting times in outpatient services
  • Understand how you can improve quality in outpatients in line with the CQC Quality Ratings
  • Virtual Consultations as the ‘New Normal’ 
  • Moving towards the recovery phase of Covid-19
  • Self assess and reflect on your own practice

Dr Kate Silvester

National Coach
Kate Silvester Ltd

Fee Options

NHS, Schools & Public Sector



Voluntary sector & charities



Commercial organisations



Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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Supporting Organisations

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