Half day virtual masterclass
The Challenge: A Crisis in Quality
In the 2024-25 inspection cycle, 40% of services supporting autistic people and people with learning disabilities were rated as Requires Improvement or Inadequate—a shocking failure rate that indicates widespread non-compliance with statutory guidance. The CQC has made it clear: this is the standard they measure services against, and providers who fail to meet it are failing the people they support.
Since the publication of Right Support, Right Care, Right Culture in May 2022, inspection reports consistently reveal the same critical failures:
Poor understanding of person-centred care principles
Inadequate assessment of individual needs and preferences
Weak governance around choice and autonomy
Culture and practice that marginalizes rather than includes
Systemic issues with staff training and competence in these areas
This intensive masterclass unpacks the guidance and translates it into practical, implementable changes. You'll learn exactly what the CQC is looking for, the specific areas where most services fail, and how to conduct a thorough audit of your own service against these requirements. You'll leave with concrete action plans and an audit tool (Excel spreadsheet) to drive rapid improvement in your service's performance and the quality of life for the people you support.
Who should attend? ·
Registered Managers in residential care homes, supported living, and home care services, Responsible Individuals and Provider Directors, Nominated Individuals with governance responsibilities, Service Leads and Team Managers responsible for care quality and compliance, Quality Assurance and Compliance Officers, Learning Disability and Autism Services of all types (residential, day services, supported employment), Providers of health and care services to autistic people and people with learning disabilities, Leadership teams committed to embedding best practice and New and aspiring leaders in the social care sector.
Key learning objectives:
·Understand the legislation and statutory guidance underpinning Right Support, Right Care, Right Culture and its legal implications for your service
Explore the five core requirements of the guidance in depth and what each means in day-to-day practice
Identify the critical compliance gaps that cause services to be rated as Requires Improvement or Inadequate
Apply practical strategies to embed person-centred care, choice, and autonomy into service culture and practice
Audit your service systematically using a comprehensive Excel audit tool aligned to the CQC's expectations
Develop a realistic action plan to address non-compliance and drive quality improvement
Understand how the CQC inspects against this guidance and what evidence they're looking for
Improve measurable outcomes for the people you support—genuine autonomy, choice, community inclusion, and quality of life
Build a culture where respect for dignity, choice, and inclusion becomes embedded in everything your service does
NOTE: We will provide an audit tool (Excel spreadsheet) that you may use to audit your service against the requirements of the statutory guidance.
