Working with and involving patients when an incident occurs
Richard West
Richard West is the father of David West who died aged 28 years whilst a patient under Southern Health NHS Foundation Trust
• learning from the lived experience
• how can we put patients at the heart of the process?
• how excellent engagement can produce better results for patients and Trust during serious incident investigations
• involvement in reviews and investigations
Richard gave a detailed and harrowing account of his experiences of being involved in serious incident investigations following the death of his son David. The talk highlighted the importance of candour and of involving the family in the investigations - clinicians can learn so much and improve practice by reflecting on the experience of the patient and the family.