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The BE HUMAN Model: Developing Emotional Resilience and Guarding Against Compassion Fatigue

Thursday 17 Nov 2022


Find out more about virtual attendance

This course is very human focused, recognising that the most important factor in empathic and compassionate work is how we are! Taking the view that if managing our emotional, cognitive and physical reactions were as easy as following a ‘toolkit’; we would ALL be managing it ALL of the time!

Along with exploring the importance of empathy and compassion, attendees will explore the Optimum self Model, positive psychology, the value of reframing our more sabotaging thoughts, remembering that we are all human.

Owing to the success of the BE HUMAN Model, written in response to the pandemic, the following resilience and wellbeing training and development day has been designed for staff to further gain understanding of their existing empathic abilities when facing adversity, in the first part of the session, with focus on the importance of self compassion and positive psychology to develop emotional resilience and guard against compassion fatigue.

Drawing on the BE HUMAN Model and honest, real content from Carolyn, this development day supports staff to explore facing adversity, challenging emotions and to help protect against the impact on secondary trauma. Those attending will gain confidence in building connectivity with their own emotions, colleagues and those using their services. They will develop insight and skills to reframe personal challenging thoughts to build resilience and positivity, putting their wellbeing at the heart of the training

Who Should Attend

All health, social care and education professionals, from all grades, who work using empathy and want to learn more about the importance of it but develop their emotional resilience and guard against compassion fatigue.

Key Learning Objectives

  • Understand, feel, analyse and explore the presence and absence of emotional awareness, secondary trauma, and learning the importance of being able to understand different emotional experiences/trauma, managing adversity and recognising vulnerability and what resilience really is. The importance of personal boundaries when working empathically
  • Learn how the ‘funnel of life’ can impact on our resilience, and how our emotions influence us, and impact on others.
  • Seeing perspectives, the fuller picture, and understanding emotional motivations within behaviour and how easily we all see things differently and have our own narrative about life and our optimum self.
  • Analyse how biases, judgements, body language within communication can create a lack of psychological safety and civility and how important this can be to us all when we are vulnerable.
  • Recognise and identify secondary trauma and understand the difference between secondary traumatic stress and burnout.
  • Develop self care, managing adversity, recognising the importance of how identifying our emotions and thoughts and expressing them, supports us. Along with the vital importance of laughter.


Carolyn, has a background in psychology and counselling, specialising in loss, fear and vulnerability, and conceived C&C Empathy Training from her study and personal experiences of adversity within life, trauma, healthcare incidents, and vulnerability.

Carolyn experienced the loss of a child in a healthcare incident and found many individuals and organisations struggled to understand her lived emotional experience, motivations, needs, and vulnerabilities. This affected wellbeing and resilience creating a situation where her own training became invaluable in realising the need for building resilience and recognise that she had two hands, and she must use both - one to support others, and one to anchoring hold on. Carolyn is passionate about promoting long term change through training and development of empathy whilst empowering staff to support themselves, colleagues, as well as those using their services. Importantly all done in a friendly and supportive learning environment, with the focus on their own well being as much as other people’s. 

Facilitated by:

Carolyn Cleveland

Founder and Owner
C & C Empathy Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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