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Implementing the Duty of Candour with Empathy

Training dates throughout the year:

Monday 17 Oct 2022
Monday 12 Dec 2022

Find out more about virtual attendance

Updated guidance on meeting the duty of candour.  The CQC have updated their guidance for providers on Regulation 20 - the duty of candour.  Continue reading here

Ted Baker, CQC’s Chief Inspector of Hospitals said  “The duty of candour is a crucial part of a positive, open and safe culture. People using any type of health or social care service have a right to be informed about all elements of their care and treatment - and, all providers have a responsibility to be open and honest with those in their care......"

This masterclass will cover the new guidance and provide participants with an in-depth knowledge of what needs to be done to comply with the duty of candour; clarify ‘grey areas’ and provide advice on dealing with difficult situations which may arise. It will provide participants with an understanding of good practice in implementing the duty and, in particular doing so in a meaningful way with empathy, to not only comply, but to work with patients and loved ones in a way that puts the emotional experience at the heart of communication.

Anyone with responsibility for implementing the duty of candour should attend, whether as a health or social care professional or at an organisational level, be it in the NHS, private healthcare or social care. Health and social care professionals; staff with responsibility for quality, safety, clinical governance, safety investigations, complaints or CQC compliance, patient experience and executive teams would benefit from attending.

The principle of being open and honest with patients or their families when harm occurs in health or social care is a fundamental part of being a health or social care professional (for whom an individual duty of candour exists) and organisations providing health or social care. Such honesty is what most patients want more than anything else when things go wrong and being open and honest can help prevent complaints and claims and prevent further avoidable psychological harm. Developing an empathic approach is the cornerstone of any the duty of candour being delivered in a way that is authentic and meaningful to the people at the heart of the process.

I’d just like to thank you for this event, it was inspiring, thought-provoking and one of the best seminars I’ve attended. I’ve definitely taken things from the day, and will be making changes to my practice because of it.

Delegate, May 21 Training

Facilitated by:

Peter Walsh

Chief Executive
Action against Medical Accidents

Carolyn Cleveland

Founder and Owner
C & C Empathy Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Supporting Organisations

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