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Managing and Responding to Freedom of Information Requests

Tuesday 2 Nov 2021


All public sector organisations are subject to the Freedom of Information Act 2000. This is regulated by the Information Commissioner’s Office, which has already published several thousand decision notices, publicly setting out how it has dealt with complaints about non-compliance. 

This masterclass aims to take the attendees though the basic concepts of FOI and its obligations, then to take a deep dive into the most common exemptions, with a huge emphasis on FOI and the release of personal data, which is governed by the Data Protection Act 2018 and the UK GDPR. 

The course is deeply interactive, with lots of quizzes and opportunity to ask questions, case studies and illustrations of how FOI exemptions apply to real-world. 

It also takes in how to ensure you have good and sensible processes and how to deal with complaints and reviews. 

Key learning objectives:

  • FOI definitions, including how to identify a FOI
  • Basic obligations of FOI
  • Understanding cost limits and vexatious requests
  • The most common exemptions with worked examples
  • Personal data deep dive
  • How to have a good process
  • How to do reviews and react to the ICO
  • How to continue your learning and development

Barry Moult

IG Consultant BJM IG Privacy Ltd, Former NHS Trust Head of Information Governance, and Winner of the ICO’s Practitioner Award for Excellence in Data Protection 2020

Virtual Attendance

Our online virtual events include a combination of live webcam presentations, training materials, video sessions and interactive exercises and discussion.

All you need is a quiet space, a good internet connection and PC or laptop with camera and microphone to allow you to see, hear and speak to the facilitator and other delegates. We will provide full instructions for accessing the platform along with login details. 

For the full benefits and all our virtual training titles click here

Virtual Training

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual Training



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

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