The outcome of attending this session is to learn the best ways to approach and manage conflict in a workplace.
By the end of the session you will be able to;
Discuss the positive and negatives of conflict
Identify the causes of conflict
Calculate the cost of conflict
Uncover and explore your preferred approach to conflict
Discuss the consequences of your preferred approach
Increase confidence in dealing with/proactively addressing conflict
WHO SHOULD ATTEND
Those who struggle to manage conflict effectively, both leaders and non-leaders
