How to successfully manage service compliance to Care Quality Commission regulations and, grow your services new business opportunities.
Develop your skills and knowledge around the implementation of systems and processes which demonstrates sustainable change and service development and support business growth.
This course will support responsible individuals to understand how to effectively manage and, develop a service with key performance indicators demonstrating compliance to The Care Quality Commissions new single assessment framework and, Local Authority contract Quality Monitoring teams.
Services are struggling in the current climate with changes to the way the regulator is now assessing, inspecting, and monitoring services. Additionally, Local authority contract tendering systems and processes requiring a high level of understanding of local demographics, resources, and outcome-based service provision.
The National Recruitment crisis sees services fishing from the same ‘pool’ creating a culture of competition for staff and new business. Services are struggling to balance staff and customer ratio’s seeing many services with voids, or reduced weekly service hours which in turn, not only affects turnover and business development but threatens to impact on vital service compliance.
Recent trends have seen service embargo’s in place with local authorities removing clients or removing services from frameworks. There has been a rise in the number of services with warning notices, Notice of Proposal or Decisions issues by the Care Quality Commission.
This course will support delegates to understand the skills needed to effectively manage a service providing effective service leadership. How to attract new staff, retain existing staff, develop a service culture with a shared values and vision. How to develop and manage new business working in collaboration with your local demographics and stakeholders.
This masterclass will enable you to:
Identify the skills, knowledge and experience required to successfully manage a service
Demonstrate effective compliance and governance within the service aligned to the Single Assessment Framework and quality statements
Identify the values which underpin your service and how you can develop a shared vision and strategy to embed the values into practice
Describe a positive service culture, why is it so important and how can managers develop and maintain and change culture.
Identify your service KPI’s and how service managers can gather, monitor, and evaluate data to demonstrate performance and, effective governance.
Describe how to demonstrate safe and effective recruitment, onboarding, training, supporting, and developing new staff whilst retaining experienced existing staff.
Develop a marketing strategy and safely balance new business and staffing.