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Improving Mental Health Crisis Care

Friday 15 March 2019
De Vere West One Conference Centre, London

Improving Mental Health Crisis Care
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Follow the conference on Twitter #MHCrisis

“We will expand services for people experiencing a mental health crisis. Three years ago, only 14% of adults surveyed felt they were provided with the right response when in crisis, and only half of community teams were able to offer an adequate 24-hour, seven-day crisis service150. In 2016, only 12% of hospital A&E departments had an all-age mental health liaison service meeting the ‘core 24’ service standard” NHS Long Term Plan, January 2019

“People facing a crisis should have access to mental health care 7 days a week and 24 hours a day in the same way that they are able to get access to urgent physical health care. Getting the right care in the right place at the right time is vital.” The Mental Health Taskforce Strategy

“There is considerable room for improvement in crisis care services, with nearly four in 10 services being rated as requires improvement (35%) or inadequate (4%) for safety” Care Quality Commission State of Mental Health Services

“CQC identified several areas of concern from their inspections including…. Poor access and lengthy waiting times for specialist services and a lack of 24-hour crisis care.” Maintaining momentum: driving improvements in mental health care, Parliamentary and Health Service Ombudsman, 2018

“It is possible to stop people reaching crisis point and attending A&E if community services intervene early enough – but the support across the country is patchy as core services struggle to meet increased demand on static budgets. Anyone attending A&E for a mental health problem is likely to be very unwell, but focusing on emergency departments means the system continues to be geared towards crisis rather than early intervention, ongoing support and recovery.” All-Party Parliamentary Group on Mental Health, October 2018

The National Mental Health Crisis Summit takes a practical case study based approach to improving services and outcomes for people with mental health conditions reaching crisis point. The day will focus on improving services for mental health crisis care, through learning from organisations that have succeeded in addressing the challenge of improving access and delivering an effective mental health crisis pathway in line with the national concordat. The conference will look at the role of community services in crisis prevention, and how we can deliver recovery focused crisis services.  

This conference will enable you to:

  • Network with colleagues working to improve outcomes and access to crisis care for people with mental health conditions
  • Learn from personal experience of those who have lived experience of mental health crisis, and crisis services
  • Update your knowledge on national developments
  • Understand how you can support people in crisis to access crisis care services with speed and ease
  • Developing your skills in crisis prevention and care planning
  • Use technology to work in partnership to improve crisis services
  • Identify key strategies for supporting recovery and preventing relapse
  • Reflect on how you can provide high quality crisis services in the Emergency Department
  • Understand how to evaluate and assess your crisis service
  • Self assess and reflect on your own practice

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