By the end of the session you will be able to
Recognise and discuss different types of feedback we give and receive
Explain why we don’t always enjoy giving and receiving feedback
Recognise our ‘limiting beliefs’
Know different styles of giving feedback
Understand the SBI model and the theory around giving feedback
Regognise personality types and communication styles
WHO SHOULD ATTEND
Ideal for leaders or for those working in customer facing roles.
KEY LEARNING OBJECTIVE
By the end of this masterclass, participants will be able to:
Categories of feedback
Know types of feedback given and received
The SBI Model
Understand limited beliefs and personality types
Know styles of giving feedback – Sell, Tell, Coach, Teach
