Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
Duty of candour regulations
Being open and apologising when things go wrong
Challenges/complexities associated with cases where there is more than one investigation
Effective communication, including dealing with conflict and difficult conversations
Effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation
Sharing findings
Signposting and support: including loss, trauma and stress
WHO SHOULD ATTEND
Lead investigators conducting patient safety incident investigations
Executive and service lead for duty of candour
Executive and service lead for patient safety
Executive and service lead for the supporting response to patient safety incidents
Investigators supporting patient safety incident investigations
