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Systems Approach to Learning: Patient and Staff Involvement in Learning from Patient Safety Incidents

Training dates throughout the year:

Tue, 20 Aug 2024
Virtual, Online
Virtual, Online
Tue, 17 Sep 2024
Virtual, Online
Virtual, Online
Tue, 15 Oct 2024
Virtual, Online
Virtual, Online

Facere Melius are the only NHS Framework Provider approved training supplier that worked closely with NHS England in developing tools and guidance to support PSIRF.

Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles.

This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:

  • Duty of candour regulations

  • Being open and apologising when things go wrong

  • Challenges/complexities associated with cases where there is more than one investigation

  • Effective communication, including dealing with conflict and difficult conversations

  • Effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation

  • Sharing findings

  • Signposting and support: including loss, trauma and stress


  • Lead investigators conducting patient safety incident investigations

  • Executive and service lead for duty of candour

  • Executive and service lead for patient safety

  • Executive and service lead for the supporting response to patient safety incidents

  • Investigators supporting patient safety incident investigations

Jo Perruzza is a former mental health nurse and has been a clinician, a clinical leader and a senior manager in mental health provider organisations. With a passion for patient safety and an expert in psychological safety she brings experience of leading internal and external investigations.

Facilitated by:

Jo Perruzza

Former mental health nurse and clinician, clinical leader and senior manager in mental health provider organisations
Facere Melius

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual NHS, Schools, Care and Public Sector



Virtual Voluntary sector & charities



Virtual Commercial organisations



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Facilitating Partner

Tue, 20 Aug 2024
Virtual, Online
Virtual, Online
Tue, 17 Sep 2024
Virtual, Online
Virtual, Online
Tue, 15 Oct 2024
Virtual, Online
Virtual, Online

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