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Systems Approach to Learning from Patient Safety Incidents

Training dates throughout the year:

Mon, 11–Tue, 12 Mar 2024
Virtual, Online
Virtual, Online
Thu, 18–Fri, 19 Apr 2024
Virtual, Online
Virtual, Online
Thu, 9–Fri, 10 May 2024
Virtual, Online
Virtual, Online
Tue, 4–Wed, 5 Jun 2024
Virtual, Online
Virtual, Online

Facere Melius are the only NHS Framework Provider approved training supplier that worked closely with NHS England in developing tools and guidance to support PSIRF.

Training to support the development of core understanding and application of systems-based patient safety incident response throughout the healthcare system - in line with NHS guidance, based upon national and internationally recognised good practice.

This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:

  • purpose of patient safety incident response framework

  • introduction to complex systems, system thinking and human factors

  • restorative just and learning culture

  • duty of candour

  • involving staff in incident response

  • involving patients, families and carers in incident response

  • improvement science and developing system improvement plans

  • general response techniques

  • interviewing and asking questions

  • conducting observations, understanding work as done

  • systems frameworks

  • response types

  • patient safety investigation planning, analysis and report writing

  • commissioning and oversight of an internal investigation

  • a high-level overview of system-based response tools

Lead investigators; Executives, commissioning, and service leads for investigations; Investigators supporting or overseeing patient safety incident investigations

Jo Perruzza is a former mental health nurse and has been a clinician, a clinical leader and a senior manager in mental health provider organisations. With a passion for patient safety and an expert in psychological safety she brings experience of leading internal and external investigations.

Facilitated by:

Jo Perruzza

Former mental health nurse and clinician, clinical leader and senior manager in mental health provider organisations
Facere Melius

In-house Training

This course can be held at your organisation for up 25 delegates, we can tailor the content to suit your organisation and CPD needs of your staff. Led by experienced and highly rated trainers, in-house training works out cost-effective for groups and saves travel time.

Contact katym@hc-uk.org.uk with your requirements for further information and a quote.

In-house Training

Fee Options

Virtual NHS, Schools, Care and Public Sector



Virtual Voluntary sector & charities



(Prices in brackets include VAT)


Additional delegate discount:

A discount of 15% will be applied to fees for any extra delegates.

Online discount:

A discount of 10% will be applied if you pay using the website.

Also of Interest

Facilitating Partner

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