NHS Framework Approved Training
This unique one-day experiential learning session (delivered virtually) is based on the CPD-accredited Empathy Navigation Pathway® (ENP) programme. It identifies what empathy truly is and what it is not, while exploring the essential role that personal wellbeing, civility, and emotional awareness play in creating psychologically safe communication. Participants will ‘feel’ empathy, analyse it, and understand it on a deeper, more practical level to support long-term, authentic development and compassionate professional practice.
Attendees embark on a journey through empathy and emotional awareness, taking these concepts beyond the textbook and into real-life communication, leadership and complaints. They explore how empathy and civility influence trust, safety, and outcomes when communication breaks down, and how these skills align with national guidance for an empathic and compassionate culture.
Drawing on over a decade of Carolyn Cleveland’s experience working across public sector settings, and informed by the work of Civility Saves Lives, the session bridges theory and practice to help participants understand the real emotional factors behind communication challenges. Delivered in a relaxed yet thought-provoking and emotionally engaging way, the training supports participants to nurture and sustain their existing empathic attributes, while recognising the barriers that can make empathy difficult.
Key Learning Objectives:
Understand & develop the human connection. Feel, analyse and explore the presence and absence of empathy and civility within life, trauma and an incident.
Seeing perspectives and understanding emotional motivations and the emotional component. Build confidence in empathic thinking and the importance of recognising vulnerability in others and self.
Learn how the ‘Funnel of Life’ including processes and systems can impact on our empathic communication and our wellbeing, which can influence our resilience and negatively impact on others.
Learn the 4 R’s of empathy to be skilled to use our skills in a longterm way, understanding the emotional data.
Identify and explore the difference between empathy, sympathy and apathy. Explore and analyse biases, judgments, uncompassionate systems to understand how lack of empathy has the potential to cause psychological harm.
Deepen understanding of cognitive biases and the need for hypothesis thinking.
Develop understanding of Safeguarded Personal Communication (SPC ®) for psychologically safe practice and civility.
Develop awareness on personal wellbeing and resilience.
Develop understanding of Safeguarded Personal Communication (SPC ®) for psychologically safe practice and civility.
Develop awareness on personal wellbeing and resilience.
Facilitator: Carolyn Cleveland (founder of CCET) has a background in psychology, and counselling, specialising in loss, fear and vulnerability, and conceived CCET from her direct experience of compassionate communication failure during an NHS patient safety concern and complaint and that of associated organisations.
Carolyn works with several healthcare trusts, NHS England, public and private organisations, legal firms, and whose work has the endorsement of the former Chief Coroner following her work on the National Coroner’s Officers Training Programme 2019. At the core of Carolyn’s work, is her thought-provoking experience, told with honesty and candour, along with humour. This is joined together with her academic study, analysis and her personality, and belief that understanding ‘why’ something needs doing, rather than just ‘what’ needs doing, is vital and supportive in long term positive change for patients and staff wellbeing.
