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Quality Accreditation, Monitoring and Assurance in Health and Social Care

This conference focuses on developing systems and processes for accreditation for quality. Accreditation can be used as a tool to encouraging ownership of continuous quality improvement, reduce variation and increase staff pride and team working.

Quality Improvement: International Update

Nancy Dixon Healthcare Quality Consultant
Healthcare Quality Quest

• current developments in QI
• how do we embed an improvement culture 
• what are the barriers and difficulties in quality improvement 
• learning from international perspectives in QI 

Nancy shared experiences working on quality improvement projects internationally in Qatar, Botswana, Saudi Arabia and the Netherlands.

She shared the learning saying that successful projects make use of everyone's ideas and follow a scientific approach.  She said the ultimate outcome of a QI project is to see evidence of improvements in quality, for this the following steps are important:

- Agreement on what's to be improved from staff and patients 
- Commitment to do the work and to act involving teams, leadership and integration 
- Evidence challenging current ways of working
- Changes that will produce improvement and analysis of root cause data 
- Evidence of the impact 

They came up with an Acronym ATEAM: Agree - Test - Establish - Analyse - Measure 

Nancy said the essentials of a QI project are involving stakeholders from the start, developing multi-professional teams, and valid and reliable data.  Challenges from all projects were protecting time and competing priorities. 

Setting up a QI user forum - Effectively engaging people who use services to lead Quality Improvement

Dr Angharad Ruttley 
Acting Medical Director 
Luton and Bedfordshire Mental Health and Wellbeing



Upma Monga Lived Experience 
Learning Academy Lead Crisis QI Forum
Chair & People Participation Lead
East London NHS Foundation Trust

• involving people with lived experience in improving quality
• service user led accreditation
• our experience


Supplier Showcase: Genome QA – A Ward Accreditation Digital Solution



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