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A Practical Guide to Human Factors in Healthcare

Aimed at Clinicians and Managers, this national virtual conference will provide a practical guide to human factors in healthcare, and how a human factors approach can improve patient care, quality, process and safety.


Human Factors in Healthcare – an Overview

Paul Davis
Former National Investigator, Healthcare Safety Investigation Branch (HSIB), and Patient Safety Specialist
NHS Trust


• defining human factors – and why is it so important in healthcare settings?
• understanding how a human factors approach could be embedded in your service
• enabling a person centred approach
• changing the culture of your organization

Paul started the day by talking about how to think about Human Factors in a different way. 

Paul said "We should not be blaming individuals when things go wrong" He then showed a quote from a coroners report which said "People are doing their best in an inperfect system" 


Integrating Human Factors and Ergonomics into Health and Social Care

Laura Askins
Human Factors and Civility Lecturer
South Tees Hospitals NHS Foundation Trust


Crisanto Espana
OMFS consultant and Junior Doctor
South Tees Hospitals NHS Foundation Trust

• the application of Ergonomics and Human Factors in healthcare to improve quality of care
• human factors: the impact of Covid-19
• case studies and examples

Laura and Crisanto talked about working for South Tees Hospitals NHS Foundation Trust. After receiving a shocking CQC inspection report they have been integrating Human Factors principles to improve Patient Safety.

Laura began by sharing a quote from The Chartered Institute of Ergonomics & Human Factors             "People are inspired and energised when things work better"

Laura went on to explain Strive -  

       "STRIVE made a pledge to support full Trust learning in patient safety, We did this because we believe that leadership and safety are 2 sides of a coin and if we can come together and learn from each other we will lead a safer culture of care for our patients. Compassionate leadership enables shared learning".
       Crisanto continued by talking about Tools & Techniques to introduce Human Factors into the trust and to get people thinking about it, explaining an acronym they have been using - PESTO
Risk arises when we interact with - 
P - People 
E - Environment & Equipment
S - Systems 
T - Tasks 
O - Organisation 

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