Skip navigation

Toolkit for clinics and outpatient settings

NHS England has released; The Fifteen Steps Challenge – Quality from a patient’s perspective: A toolkit for clinics and outpatient settings.

This document, focusing on clinics and outpatient settings, is part of a suite of toolkits for The Fifteen Steps Challenge, which helps to explore patient experience and are a way of involving patients, carers and families in quality assurance processes.

Download the toolkit

The toolkit has been released at the same time as the Hospital Outpatient Activity, 2016-17 which states;  “In 2016-17, there were 118.6 million outpatient appointments, of which 93.9 million were attended by patients. The number of outpatient appointments has nearly doubled since 2006-07, rising from 63.2 million appointments to 118.6 million in 2016-17.” NHS Digital November 2017

Further information  

Related event:

Transforming Outpatient Services National Summit
Monday 26 February 
De Vere West One Conference Centre, London

1 December 2017


    Partner Organisations

    The Tavistock and Portman NHS Foundation TrustInPracticeClinical Audit Support CentrePlayoutJust For Nurses
    GGI (Good Governance Institute) accredited conferences CPD Member ASGBI (Association of Surgeons of Great Britain and Ireland) professional partner BADS (British Association of Day Surgery) accredited conferences