Toolkit for clinics and outpatient settings
NHS England has released; The Fifteen Steps Challenge – Quality from a patient’s perspective: A toolkit for clinics and outpatient settings.
This document, focusing on clinics and outpatient settings, is part of a suite of toolkits for The Fifteen Steps Challenge, which helps to explore patient experience and are a way of involving patients, carers and families in quality assurance processes.
Download the toolkit
The toolkit has been released at the same time as the Hospital Outpatient Activity, 2016-17 which states; “In 2016-17, there were 118.6 million outpatient appointments, of which 93.9 million were attended by patients. The number of outpatient appointments has nearly doubled since 2006-07, rising from 63.2 million appointments to 118.6 million in 2016-17.” NHS Digital November 2017
Transforming Outpatient Services National Summit
Monday 26 February
De Vere West One Conference Centre, London
1 December 2017