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Urgent Community Response Services

News and updates on today's conference focusing on and exploring how a diverse range of healthcare professionals have developed effective solutions within Urgent Care Response teams to tackle day one emergency care and reduce A&E admissions and hospital stays.


EXTENDED SESSION: Reducing Hospital Admissions – Our Findings

• working in partnership with ambulance services and community providers to respond to emergency falls directly

• preventing unnecessary ambulance trips to A&E and hospital admissions

• working collaboratively with NHS Trusts so that emergency calls are diverted

• coordinating with community services to ensure patients have the support they need out of hours


Ms Yvonne Mubu

Ms Yvonne Mubu

Head of Urgent Community Response Team, Mid and South Essex Health and Care Partnership

Yvonne is an Advanced Nurse Practitioner (ANP) and the current Head of Urgent Community Response Team (UCRT) Services in Mid and South Essex. Leading the teams across the three local community providers in Mid and South Essex.


Yvonne talked through services which the Urgent Community Response Team in Mid and South Essex have introduced and explained how well they are working.

One of those services is a Dedicated Falls Desk which started in 2022. Yvonne said "If someone falls at home, an ambulance can take up to 7 hours to arrive. With the falls desk there is a timely 2 hour response, meaning the patient gets the right treatment the first time, it also improves system efficiency, focusing ambulance capacity where its needed the most". 


EXTENDED SESSION: Towards and Beyond the National Target for Urgent Community Response Services

• increasing capacity for Urgent Community Response services

• our ambitions for the future of Urgent Community Response services, what is needed to get there

• pushing for government action and the required funding


 Graeme Caul

Graeme Caul

Chief Operating Officer, Central and North West London NHS Foundation Trust

Gareth Turner, Therapy Lead Camden Rapid Access Services

Rebecca Dunkerly, Head of Camden Integrated Adult Services Central and North West London NHS Foundation Trust

Graeme introduced Rebecca and Gareth who discussed what they have been doing in their organisations in terms of urgent community response services. 

Rebecca disscussed some of what they have done so far, she said " We use catheter and IV passports, we have a falls response and pick up service and ECG's in the community amongst others"  She also said they use "Silver triage, which is one of our wider initiatives which is a real time support provided by senior clinicians, this has been used for the past 2 years and data shows that 76% of people were cared for at home rather than being admitted to hospital".

Gareth then went onto talk about some software they are using, he said "Doc Abode is a tech company headed up by a clinician, its an urgent community response service and it has transformed our service". 


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